COMPLAINT HANDLING POLICY of SAIL VIGILANCE w.e.f. 1st JAN 2022 × The Vigilance department of Steel Authority of India Limited (SAIL) is spread across various Plants/Units of the Company having its Headquarters at SAIL, Corporate Office, New Delhi. SAIL Vigilance is headed by Chief Vigilance Officer (CVO) and Additional Chief Vigilance Officers (ACVOs) head the Vigilance functions at different Plants / Units. Jurisdiction of SAIL Vigilance 1. Complaint can be lodged only against employees and/or matters of SAIL. 2. SAIL Vigilance has no jurisdiction over private individuals. SAIL Vigilance investigates issues concerning employees and/or matters of SAIL. With respect to issues of organizations other than SAIL, the complaint will be filed. Lodging of Complaint. Complaint can be lodged by addressing the written communication/letter directly to SAIL Vigilance (CVO or ACVO) on their postal addresses available on the Vigilance Page of SAIL website- www.sail.co.in or through the “Lodge Complaint” link available on Vigilance Page of SAIL website. Complaint sent through written communication/letter should contain complete name and postal address (including mobile/telephone number, if any) of the sender with specific details/information of the matter. Complaint not addressed to SAIL Vigilance (CVO or ACVO) or sent on any e-mail ID of officers of SAIL Vigilance will not be entertained or taken cognizance of by SAIL Vigilance. Action taken on complaint in SAIL Vigilance. 1. After registration of complaint and confirmation of veracity of the complainant (if required), further correspondence in the matter regarding the outcome of the complaint will not be entertained. However, SAIL Vigilance will ensure that the complaint is examined/investigated and action taken to its logical conclusion as per extant guidelines of CVC. Further, the gist of allegations may be shared with the employee(s) whose name(s) appear(s) in the complaint or whose role emerge(s) during investigation of the complaint. 2. As regard to complaint against tenders, it is clarified that while SAIL Vigilance would get the matter investigated, however, it would not interfere in the tendering process as such. The intention is not to stop the work in the organization. 3. As SAIL Vigilance deals only with matters of corruption, redressal of grievances should not be the focus of complaint to SAIL Vigilance. 4. Complaints must contain factual details, verifiable facts and related matters. They should not be vague or contain sweeping general allegations. Such complaint which is vague and contains sweeping / unverifiable allegation shall be filed. 5. Complaint should be addressed directly to SAIL Vigilance (CVO or ACVO). No action would be taken on complaint marked as a copy to SAIL Vigilance (CVO or ACVO). 6. SAIL Vigilance does not entertain anonymous/pseudonymous complaint. 7. The complaint having administrative issues will be forwarded to respective designated authority as applicable, for necessary action. Further, gist of allegations may be shared with the employee(s) whose name(s) appear(s) in the complaint. 8. Complaint covered under Integrity Pact (IP) will be forwarded to Independent External Monitors (IEMs) for further necessary action. 9. “Complaint under the Public Interest Disclosure” or “PIDPI” received from CVC is investigated /dealt as per instruction of CVC. 10. In case it is found that complaint was malicious, vexatious or false and the complaint has been filed with the intent to harass officials, suitable action including initiation of prosecution under Section 182 of Indian Penal Code, 1860 may be recommended against the complainant I have read and understood the complaint handling policy of SAIL VIGILANCE Lodge complaint online SAIL VIGILANCE (ISO 9001: 2015 CERTIFIED) Quality Policy of Vigilance Department: "SAIL Vigilance, while complying with the statutory and regulatory requirements, shall establish and continually strive to improve Quality Management System to facilitate a conducive environment for enabling employees to work with integrity, impartiality, accountability & efficiency, in a fair & transparent manner, taking risk based approach as a key factor, upholding highest ethical standards to facilitate SAIL in becoming a world class organization. . STRUCTURE AND FUNCTION SAIL Vigilance is headed by Chief Vigilance Officer. Vigilance functions in the plants/units of SAIL are monitored by Addl. Chief Vigilance Officer. The Addl. Chief Vigilance Officers are functionally reporting to Chief Vigilance Officer. The functions of SAIL Vigilance are broadly preventive in nature. The focus of SAIL Vigilance is proactive i.e., towards facilitating the environment for enabling people to work with integrity, impartiality, in a fearless and transparent manner, upholding highest ethical standards for the organization. SAIL Vigilance, has implemented Quality Management System (QMS) in all Vigilance Departments of SAIL, with the objective of enhancing transparency, efficiency and accountability. Corporate Vigilance is monitoring the vigilance activities in SAIL and has been accredited with ISO 9001: 2015 Certification.